Orders are processed within 1-2 working days after the payment is received.
DELIVERY TIMES:
- Lithuania: 1-3 working days (Parcel machine or home delivery);
- EU countries: 3-7 working days (Express delivery, Lithuanian Post or parcel machine in Estonia and Latvia);
- Rest of the world: 10-14 working days (Lithuanian Post).
Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.
SHIPPING OF PRE-ORDERED ITEMS
Occasionally, there is an opportunity to pre-order items. In this case, shipping date of pre-ordered item will be specified by the item's size. Please note, if you purchase other items alongside pre-ordered items, all items will be shipped together once we receive pre-ordered items.
RETURNS & EXCHANGES
We accept returns for any reasons. However, if the item is as described but you simply do not like it anymore, you'll have to cover return postage fees. The item must be in perfect condition, have original labelling on it and can be returned within 14 days upon delivery.
When we receive your return, we will inspect the items and process the refund within 2 working days. We will send you an update e-mail once the refund has been processed. Please note that shipping costs you paid when ordering are not refunded.
To return your order, please e-mail us at hello@duefashion.com.
