EAGER TO RECEIVE? WANT TO RETURN OR EXCHANGE?

 
Orders are processed within 1-2 working days after the payment is received. Delivery options available: Standard Shipping (by Lithuanian Post; PostNL), Parcel Lockers (by Omniva, DPD), Home delivery. The shipping options may vary depending on the delivery address, what time you make your purchase and item availability. 

DELIVERY TIMES:

- Lithuania:

1-2 working days (OMNIVA);

1-2 working days (DPD Terminal);

1-2  working days (Home delivery);

1-2 working days (Collect your order from Go9, Vilnius LP Express Terminal. Please note, that you can collect your order within 72 hours after it is delivered to LP Express Terminal at Go9).

- EU countries:

Standard Shipping:

5-14 working days (Lithuanian Post, PostNL).

 

Express Delivery: 

1-2 working days (Latvia);

2-4 working days (Estonia, Poland);

3-4 working days (Czech Republic, Slovakia, Finland);

4-5 working days (Netherlands, Germany, Austria, Belgium, Denmark, Liechtenstein, Sweden, Hungary);

5-6 working days (France, Italy, Spain, Croatia, Luxembourg, Romania, Slovenia, Switzerland);

6-7 working days (Bulgaria, Portugal);

7-8 working days (Greece).

 

- Rest of the world (standard shipping):

10-14 working days (Lithuanian Post; PostNL).

 

Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.

We are not responsible for parcels that are damaged or lost during transit due to the fault of Lithuania Post or any other Delivery carrier. No compensations will be issued unless Delivery carrier admits the fault and issues a compensation.

 

SHIPPING OF PRE-ORDERED ITEMS

Occasionally, there is an opportunity to pre-order items. In this case, shipping date of pre-ordered item will be specified by the item's size. Please note, if you purchase other items alongside pre-ordered items, all items will be shipped together once we receive pre-ordered items.

 

TAXES AND DUTIES

Deliveries to countries outside the European Union may be subject to import duties and/or taxes. It is buyer's responsibility to check and pay for these charges.

 

SHIPPING FEES

You can calculate shipping fees in the shopping cart or during the checkout.

 

RETURNS & EXCHANGES

We accept returns for any reasons. However, you'll have to cover return postage fees. The item must be in perfect condition, have original labelling on it and can be returned within 14 days. 

When we receive your return, we will inspect the item/s and process the refund within 2 working days. We will send you an update e-mail once the refund has been processed. Please note that shipping costs you paid when ordering are not refunded.

We are not responsible for parcels that are damaged or lost during transit due to the fault of any Delivery carrier. No refunds will be issued for returned items that have been lost by Delivery carrier unless Delivery carrier admits the fault and issues a compensation.

To return your order, please e-mail us for the details at hello@duefashion.com

 

OMNIVA AND LP EXPRESS TERMINAL RETURN IN LITHUANIA

If you want to return your items through Omniva terminal, please follow steps below:

- Fill out the form: https://grazinimai.omniva.lt/Shops/duefashion-com;

- Pack the returned item and place it in the Omniva terminal.

If you want to return your items through LP Express terminal, please follow the steps below: 

- Create a shipping label either at post.lt or at the terminal. Ship your order to Gedimino pr. 9, Vilnius. Required shipping information:

Indrė Lukošiūnaitė / DUE
hello@duefashion.com
+37069514097

- Pack the returned item and place it in the LP Express terminal. 

Money for returned goods is transferred within 1-2 working days from the time the goods are delivered to the e-shop.