EAGER TO RECEIVE? WANT TO RETURN OR EXCHANGE?
Orders are processed within 1-2 working days after the payment is received. Delivery options available: Standard Shipping (by Lithuanian Post), Parcel Lockers (by Omniva, DPD), Home delivery. The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
1-2 working days (OMNIVA);
1-2 working days (DPD Terminal);
1-2 working days (Home delivery).
- EU countries:
5-14 working days (Lithuanian Post);
1-2 working days (Latvia);
2-4 working days (Estonia, Poland);
3-4 working days (Czech Republic, Slovakia, Finland);
4-5 working days (Netherlands, Germany, Austria, Belgium, Denmark, Liechtenstein, Sweden, Hungary);
5-6 working days (France, Italy, Spain, Croatia, Luxembourg, Romania, Slovenia, Switzerland);
6-7 working days (Bulgaria, Portugal);
7-8 working days (Greece).
- Rest of the world:
10-14 working days (Lithuanian Post).
Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.
We are not responsible for parcels that are damaged or lost during transit due to the fault of Lithuania Post or any other Delivery carrier. No compensations will be issued unless Delivery carrier admits the fault and issues a compensation.
TAXES AND DUTIES
Deliveries to countries outside the European Union may be subject to import duties and/or taxes. It is buyer's responsibility to check and pay for these charges.
You can calculate shipping fees in the shopping cart or during the checkout.
RETURNS & EXCHANGES
We accept returns for any reasons. However, you'll have to cover return postage fees. The item must be in perfect condition, have original labelling on it and can be returned within 14 days.
When we receive your return, we will inspect the item/s and process the refund within 2 working days. We will send you an update e-mail once the refund has been processed. Please note that shipping costs you paid when ordering are not refunded.
To return your order, please e-mail us for the details at email@example.com
OMNIVA TERMINAL RETURN IN LITHUANIA
- Fill out the form: https://grazinimai.omniva.lt/Shops/duefashion-com;
- Pack the returned item and place it in the Omniva terminal;
- Money for returned goods is transferred within 1-2 working days from the time the goods are delivered to the e-shop.