EAGER TO RECEIVE? WANT TO RETURN OR EXCHANGE?
Due to COVID-19 all shipments are currently delayed and our delivery times are a little longer than usual. If you are ordering outside of Lithuania, please be aware that shipping can take up to 3-4 weeks.
Orders are processed within 1-2 working days after the payment is received.
DELIVERY TIMES PRIOR CODIV-19:
2-3 working days (Lithuanian Post using 1st class recorded delivery);
1-2 working days (LP EXPRESS);
1-2 working days (Home delivery).
- EU countries:
5-7 working days (Lithuanian Post);
- Rest of the world:
10-14 working days (Lithuanian Post).
Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.
We are not responsible for parcels that are damaged or lost during transit due to the fault of Lithuania Post or any other Delivery carrier. No compensations will be issued unless Delivery carrier admits the fault and issues a compensation.
COLLECT BY YOURSELF IN DUE. STUDIO IN VILNIUS
We also offer a possibility to collect your order in person at DUE. studio in Vilnius. You will be able to select this option during a checkout process. Once the order is ready for a pick-up, we will send you an e-mail.
The address of DUE. studio is: A. Jaksto str. 9, Southern entrance, 3rd floor, Office No. 318, Vilnius.
Working hours: I, III, IV, 12PM - 7PM, lunch break: 2PM-3PM.
TAXES AND DUTIES
Deliveries to countries outside the European Union may be subject to import duties and/or taxes.
You can calculate shipping fees in the shopping cart or during the checkout.
RETURNS & EXCHANGES
We accept returns for any reasons. However, if the item is as described but you simply do not like it anymore, you'll have to cover return postage fees. The item must be in perfect condition, have original labelling on it and can be returned within 14 days upon delivery.
When we receive your return, we will inspect the item/s and process the refund within 2 working days. We will send you an update e-mail once the refund has been processed. Please note that shipping costs you paid when ordering are not refunded.
To return your order, please e-mail us at firstname.lastname@example.org.