Shipping and Returns

Orders are typically processed within 1-2 business days after payment is confirmed. We offer a range of delivery options to suit your needs, including Standard Shipping (via Lithuanian Post or PostNL), Parcel Lockers (Omniva, Smartpost), and Home Delivery. Please note that shipping options may vary depending on your delivery address, the time of purchase, and product availability.

CHOOSE THE DELIVERY COUNTRY

DELIVERY FAQ

Once an order is shipped, we will send you tracking information so you can see where your item is at any time.

If you haven't received your tracking code, please check your spam folder. If it's not there, ensure that the item you ordered is not a pre-order by reviewing the order confirmation email sent to the email address (or spam folder) you provided at checkout. If the tracking code is still missing, feel free to contact us, and we’ll gladly resend your shipment details. Once you have the tracking code, you can track your order by clicking on it.

For more detailed tracking information, you can also use platforms like ParcelsApp or 17Track.

Please note that occasional delays may occur. If your order is taking longer than expected, don't hesitate to reach out to us—we're here to help!

If you do not collect your parcel from the designated pick-up point or local post office and it is returned to us, we will process a refund once the parcel is received. Please note that shipping fees are non-refundable. If you would like us to re-ship the parcel, the shipping costs will need to be covered by the customer.

Delivery method may vary depending on the shipping option you selected and your country’s postal policies (mostly common for Standard Shipping). Your parcel could be delivered to a pick-up point or a local post office. To stay informed, please track your parcel using the tracking code we provided. If it has been delivered to a pick-up point or post office, you may need to contact your local postal service for further information and assistance.

While we take every precaution to ensure your parcel is handled with care, we are unable to take responsibility for parcels that are damaged or lost in transit due to errors by Lithuania Post or any other delivery carrier. Such incidents are extremely rare. Compensation can only be issued if the delivery carrier acknowledges their fault and approves a claim for reimbursement. We will gladly assist in initiating a claim with the carrier if needed.

If you have provided the wrong delivery address, please inform us as soon as possible. If the parcel has already been shipped and we are unable to update the delivery address, there are a few options available:

Place a new order: The customer can place a new order with the correct address. As soon as the previously shipped parcel is returned to us, we will process a refund, deducting the shipping costs.
Wait for the parcel to return to us: Once the parcel is returned, we can resend it to the correct address. In this case, the additional shipping cost will need to be covered by the customer.
Request a refund: If the customer prefers, we can issue a refund once the parcel is returned to us. The refund amount will exclude the original shipping costs.

We recommend reaching out to us immediately to avoid any delays or additional costs.

RETURNS & EXCHANGES FAQ

We gladly accept returns for any reason. However, return postage fees are the responsibility of the customer.
Returned items must be in perfect condition, include their original labels, and be sent back within 14 days of receiving your order.
Once we receive your return, our team will carefully inspect the item(s) and process your refund within 2 working days. You will receive an email confirmation as soon as your refund has been completed.
You will receive an email confirmation once your refund has been processed. Kindly note that original shipping costs are non-refundable. Thank you for your understanding!

Returning via Omniva Terminal

Fill out the return form: Omniva Return Form.
Pack the item securely and place it in an Omniva terminal.

Returning via LP Express Terminal

Create a shipping label either at LP EXPRESS WEBSITE or directly at the terminal.
Ship the package to:
Gedimino pr. 9, Vilnius
Recipient: Indrė Lukošiūnaitė / DUE
Email: hello@duefashion.com
Phone: +37069514097
Pack the item securely and place it in the LP Express terminal.

If you would like to exchange an item, you can provide the information in the Omniva return form or inform us via email at hello@duefashion.com, specifying which item you would like to exchange it for. We will cover the shipping cost for the new item.

If you wish to return an item, we will process the refund within 2 working days from the date we receive the returned item. Kindly note that original shipping costs are non-refundable.Thank you for your understanding!

If you are returning items from abroad, please send your parcel to the following address:

DUE. / Indre Lukosiunaite
Gedimino av. 28-602
Vilnius, Lithuania
LT - 01110
Contact Number: +37060734462

It is important to include all the details, including the contact number, on the parcel.

We recommend sending the return via registered mail to ensure it does not get lost during transit. Once the parcel has been sent, please provide us with the tracking code by email at hello@duefashion.com. This helps us monitor the return and process your refund smoothly.

If you would like to exchange an item, please inform us via email at hello@duefashion.com, specifying which item you would like to exchange it for. We will cover the shipping cost for the new item.